Deshir.com provides consumers with the option of exchange, replacement, and/or refund on behalf of the respective suppliers or partners directly covered by this policy. All products in a given category may not have the same return policy. For all products, the returns/replacement policy stated on the product page takes precedence over the general returns policy. For exceptions to the return policy outlined below, the item’s applicable return/replacement policy should be stated on the product page. The policy can be somewhat modified based on vendor and product verification. All refunds will be issued based on our government’s policy and the customer’s actual payment.
Special Note: Customers must complain about any damage issue in front of or in the presence of the deshir.com delivery person or assigned courier office staff; otherwise, the claim will be denied. Customers must create unpacking films for every items, including the unboxing procedure, invoice, and other details exposed for internal and external inspection. Customers should send unboxing videos to support@deshir.com and notify customer service (+8801606 234 273) if their items are not as ordered, broken, missing parts, or damaged.
The return policy is divided into three parts; please read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part (A): Return & Refund Clauses
1. Damage, Wrong Delivery & Faulty Products:
a) For any kind of damage, wrong delivery, or faulty product issue customer has to complain in front of or in the presence of the delivery man, otherwise it should not be granted.
b) If the customer claims any complaints (damage, wrong delivery, or faulty product issue) after receiving any ordered products then he/she must have to pay the return charge while returning that product for return or replacement. Moreover, he/she also must have to raise the complaints within 72 hours from the product delivery time.
c) If the customer fails to inform the Deshir Support Complaints Team within 72 hours of the delivery time, no complaints will be accepted.
2. Customer’s Change of Mind & After Delivery Customization:
a) Return in case of Customer’s Change of Mind or After Delivery Customization, customer has to pay the return charge while returning the products for return or replacement.
b) Order cancel in case of Customer’s Change of Mind, customer has to pay the return charge while returning the products for return or replacement.
c) Customized products can’t be replaced or returned only except if it has a manufacturing fault, broken, or damage issue.
3. Only quality issues will remain even after the customer’s use.
4. Customer has to keep the product intact, with original accessories or parts, user manual, and warranty cards (If any) in the original packaging at the time of returning the product.
Part (B): Returns Pick-Up and Processing
1. In the event of a return, Deshir rider or assigned delivery partner will collect the merchandise from the customer’s previous delivery address. provided the customer wants the item(s) picked up at a different address, the address can only be changed provided the pick-up service is offered at the new location.
2. During pick-up, your product will be checked for the following conditions:
a) Correct Product with MRP tag should be undetached and visible (If any).
b) Complete Product: All in-box accessories should be included. Any incomplete accessories of a complete unit/product will not be accepted for return.
c) Unused Product: The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
d) Undamaged Product: The product should be undamaged and without any scratches, dents, tears, or holes.
e) Undamaged Packaging: Product’s original packaging/ box should be undamaged.
Our delivery partner will refuse to accept the return if any of the above conditions are not met.
3. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by our Merchants
4. Return & Replacement Timeline: Based on the category & product deshir.com will follow the mentioned timeline for return & replacement.
· Approximate Return/Replacement may take : 15-20 working day
Part (C): General Rules for a Successful Return & Refund
1. In certain cases where the merchant is unable to process a replacement for any reason whatsoever, a refund will be given. Refund procedure will be arranged by Deshir & given through Deshir payment gateway.
2. Open Box Delivery:
a) During open box deliveries, while accepting your order, if you receive a different, damaged product or a faulty product you will be given a refund within 10 working days.
b) Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, category-specific replacement/return general conditions will be applicable.
3. For products where installation is provided by Deshir or its merchant, do not open the product packaging by yourself. Deshir-authorized merchants shall help unbox and install the product.
4. Any product-related issues will be checked by both the Deshir.com Complaints Team & respective vendor (virtually or physically) and attempted to be resolved by replacing the faulty/defective part of the product. Full replacement will be provided only in cases where replacing the faulty/defective part will not resolve the issue.
5. Wrong Delivery – (Customer received delivery message, product not delivered):
· In case the product was not delivered and the customer received a delivery confirmation email/SMS, the Customer has to report the issue within 72 hours from the delivery confirmation date for the seller to investigate.
6. Refund Timeline:
a) If any order is canceled, the payment against such order shall be refunded within 7 to 10 working days, but it may take a longer time in exceptional cases that are related to other payment gateways, government authorities, or any other. Provided that received cash back, bonus, apology amount, gift amount, if any, will be adjusted with the refund amount when applied.
b) In terms of delay refunds, customers are advised to contact their bank or credit card company first. It may take some time before your refund is officially posted as bank or credit card companies often take some processing time before a refund is posted.